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        <description>This is a webinar session that I was invited to present on the topics of De-escalation and Emotional Intelligence, areas where I have spoken before (particularly during my previous BSides Orlando presentation "The Silver Tongue and the Iron Fist") I hope that the information in here is valuable and helpful to folk... particularly to those who are developing their leadership abilities. Article in The Atlantic on Mister Rogers's "Freddish" and language choice: https://www.theatlantic.com/family/archive/2018/06/mr-rogers-neighborhood-talking-to-kids/562352/ Anne Helen Petersen's article on Millenials talking to boomer relatives about Coronavirus: https://www.buzzfeednews.com/article/annehelenpetersen/coronavirus-parents-grandparents-boomers-millennials Look out for others... keep each other safe, folks.  💚</description>
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